1.) Upon your arrival in the airport, kindly approach our service carrier staff holding a welcome signage with your name or carrier booking reference number written on it.
2.) Should any changes/delays during your arrival cause passengers to miss the service indicated on the travel itinerary ticket, inform us immediately through phone (text/call) or email.
3.) Valuables such as cash, electronic gadgets, jewelry, ID and life saving medications should be stored in carry-on baggage. BPHT booking services will not be liable for damage or lost of your personal belongings.
4.) For your return transfer (Boracay Island to Airport),please be informed that you will be picked up 3 hours prior to your flight departure time in Caticlan Airport and (5-6) hours before your (domestic) flight departure time at Kalibo Airport. For international flights, pick up will be (6) hours prior to departure flight time.Failure to comply with the advised pick-up time, BPHT booking services will not be held responsible for any missed flights.
5.) Failure of guest to show up on the hotel / resort lobby on the advised pick up time written on the itinerary, will be charge Php 50 for every 30 mins. late. BPHT Booking Services will not be responsible for any consequences of guests' delay.
6.) Kindly email (email@example.com) or call/text [(+63) 9201260307; (+63) 9771738552] BPHT booking services of any changes in your itinerary (hotel, flight, ETA/ ETD) prior to your arrival / departure date for revision. We will send an email of acknowledgement once we received your message.(At least 2 days in advance)
LAND AND WATER ACTIVITIES
1.) Once booking reservation is confirmed it is Non Refundable; But in case of bad weather and force majeure, we can re-scheduled the activities for you.
2.) Kindly email (firstname.lastname@example.org) or call/text [(+63) 9201260307; (+63) 9171357393] BPHT booking services of any changes in your itinerary (hotel, date of activities) prior to your "Boracay Activity Date" for revision. We will send an email of acknowledgement once we received your message.(At least a day in advance)
1.) For Credit Card payment ONLY an additional 5% service fee is applied.
REFUNDS and CANCELLATIONS
1.) Refund shall be permitted only if the fare conditions allow refund,discounted rates, promo rates,package rate are unlikely to receive refunds.
2.) Full refunds are subject to 10% service charge.
3.) BPHT booking services is not liable to refund due to mistake in booking.
4.) In event of force majeure and fortuitous events, re-booking procedures will be advised. Cancellation and termination of confirmed booking is non-refundable.
5.) Cancellation made three (3) days before the transfer service date is non refundable.
6.) Instant cancellation / termination of booking within the day of transfer service date is non-refundable.
7.) Cancellation/termination of booking made 4 to 7 days before the transfer service date is 50% refundable.
8.) Reserved bookings are non-transferable.
9.) Refund in full is granted (subject to 10% charge) if guest is able to send copy of the required documents (medical certificate, death certificate, etc.).
10.) A letter of request is required to assess the grant of refund. Refund will be evaluated on case to case basis.
HOTEL AND RESORT
Please see additional information for hotel/resort refunds and cancellations main hotel/resort page.
1.) Re-booking does not apply for partial cancellations for a group. Re-booking only applies for entire group cancellations.
2.) Re-booking is allowed on force majeure and fortuitous events.
3.) Request for re-booking of transportation service is allowed only once and within 15 days period from date of cancellation.