1.) Upon your arrival at the airport, kindly approach our staff holding a welcome signage of your name.
2.) Should any changes/delays during your arrival cause passengers to miss the service indicated on the travel itinerary ticket, inform us immediately through phone (text/call) or email.
3.) Valuables such as cash, electronic gadgets, jewelry, ID and life saving medications should be stored in carry-on baggage. BPHT booking services will not be liable for damage or loss of your personal belongings.
4.) For your return transfer (Boracay Island to Airport), please be informed that you will be picked up three (3) hours prior to your flight departure time in Caticlan Airport and five (5) hours before your (domestic) flight departure time at Kalibo Airport. For international flights, pick up will be six (6) hours prior to departure flight time. Failure to comply with the advised pick-up time, BPHT booking services will not be held liable for any missed flights.
5.) Failure of guest to show up at the hotel / resort lobby on the advised pick up time on the itinerary, will be charge Php 50 for every 30 minutes late. BPHT Booking Services will not be liable for any consequences of guests’ delay.
6.) Kindly email (firstname.lastname@example.org) or call/text (+63) 920-126-0307; (+63) 917-135-7393. BPHT booking services of any changes in your itinerary (hotel, flight, ETA/ ETD) prior to your arrival or departure date for revision. We will send an email of acknowledgement once we received your message. (At least two (2) days in advance).
1.) In case of bad weather or force majeure, we can re-scheduled the activities for you.
2.) People with Medical Conditions like high blood, asthmatic, heart ailment,etc. should not participate in this activities. Pregnant women is not also allowed.
3.) Kindly email (email@example.com) or call/text (+63) 9201260307, (+63) 917-135-7393. BPHT booking services of any changes in your itinerary (hotel, date of activities) prior to your tour and activities date for revision. We will send an email of acknowledgement once we received your message (At least a day in advance).
1.) Refund shall be permitted only if the fare conditions allow refund, discounted rates, promo rates, package rate are unlikely to receive refunds.
2.) BPHT booking services is not liable to refund due to mistake in booking.
3.) In event of force majeure and fortuitous events, re-booking procedures will be advised. You can also request for a full refund. Full refunds are subject to 10% service charge.
4.) Instant cancellation / termination of booking within the day of tour, activities and transfer service date is non-refundable.
5.) Cancellation made three (3) days before the tour, activities and transfer service date is non refundable.
6.) Cancellation/termination of booking made 4 to 7 days before the tour, activities and transfer service date is 50% refundable.
7.) Transferable for Activities only : In case you missed to avail these activities provided with a valid reason, booking can still be used within the year period or you can transfer the exact reservation to your nominated person.
8.) Refund in full is granted (subject to 10% charge) if guest is able to send copy of the required documents (medical certificate, death certificate, etc.).
9.) A letter of request is required to assess the grant of refund. Refund will be evaluated on case to case basis.
10.) Refund processing is within 30 working days period.
1.) Re-booking does not apply for partial cancellations for a group. Re-booking only applies for entire group cancellations.
2.) Re-booking is allowed on force majeure and fortuitous events.
3.) Request for re-booking of tours, activities and transfer service is allowed only once and within six (6) months period from date of cancellation.
1.) For Credit Card payment ONLY an additional 5% service fee is applied.